F.A.Q.s

Delivery/Shipping Information

What Delivery Methods Are Available?

We offer local delivery to our customers in Singapore at a flat rate of $30. As soon as the order is confirmed, our staff will contact you to arrange a delivery date depending on our schedule.

On the day of delivery, our staff will ensure that the products are in order before making the trip down to your office. 

Do You Ship Internationally?

At the moment, we only ship to countries in South-East Asia, specifically Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei and Cambodia.

For internationl shipping aside from the countries mentioned above, do contact us directly to see whether it is possible to arrange a delivery to your country.

Payment Information

What are the payment methods and terms for local buyers?

Our terms for payment is COD. Once the goods have been delivered, payment must be made in full. As for payment methods, we accept Bank Cheque, Bank Transfer, Cash.

Do note for walk-in customers, we do not accept credit cards or nets payments. We only accept cash or PayNow. 

What are the payment methods and terms for international buyers?

Our terms for payment is the full amount after confirmation of order. Once it has been received, we will release the goods to your forwarder and make the appropriate arrangements to have the goods delivered to your location. As for payment methods, TT or Bank Transfer is preferred. 

Orders

How do I place an Order?

Feel free to just drop us an email at enquiry@infinitearm.sg, call us at +65 6356 1150, or arrange with the sales representative after a product demostration. Do send us a purchase order if proper documentation is needed and we will reply with the order invoice. 

Who should I to contact if I have any queries?

There are a few ways you can contact us if you have any queries. Call us at +65 63561150, Email us at enquiry@infinitearm.sg, Chat with us over Facebook Messger or Request a product demostration at your office by clicking “Request a demo”

How Can I Cancel Or Change My Order?

You can call us directly at +65 6356 1150 or email us at enquiry@infinitearm.sg to cancel or change the details of your order. Do let us know your invoice number so we can assist you swiftly. 

Installation

Do you provide installation?
How much is installation for each set of Monitor Arm?